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Complaints and Enquiries


A complaint is an “expression of dissatisfaction made to or about an organization, related to its products, services, staff or the handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally required.”

As a person injured at work or injured in a motor vehicle accident with a complaint about your insurer, you can lodge your complaint with us online via our online form.

Further contact details are also available from our contact us page.


As a person injured at work with an enquiry about your claim, you can contact us via our online form.

For other IRO related enquiries, further contact details are available from our contact us page.

Alternatively, please visit our FAQ page for information about frequently asked questions in relation to workers compensation claims. You can also find additional information on how to lodge a workers compensation claim here.