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- Complaints by Workers
  
  Complaints by injured persons are managed by the Solutions Group at IRO. The Solutions Group deals with a complaint by contacting the insurer to confirm the matters raised by the injured person.
- Complaint Handling Protocol
  
  To coincide with the establishment of the IRO, we have finalised a new Complaint Handling Protocol (Protocol). It replaced the former WIRO Enquiry and Complaint Handling Protocol from 1 March 2021.
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8.30am to 5pm Monday to Friday (excluding public holidays)

Injured at work or in motor vehicle accidents
If you have a complaint or enquiry about your insurer, please use our online form.

Other IRO Contacts

ILARS	ilarscontact@iro.nsw.gov.au
IRO Solutions	complaints@iro.nsw.gov.au
Media	editor@iro.nsw.gov.au
Other enquiries	contact@iro.nsw.gov.au

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If you are unable to email us or complete our online form, you can contact us on 139 476

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